What counts as a completed feedback conversation?

One completed customer feedback session counts as one conversation, including its normal AI follow-up questions and final summary.

Does RedFeed charge per team member?

No. Founding pricing is set per product workspace, not per seat.

Can we use our own AI provider?

Yes. RedFeed supports managed RedFeed AI and customer-provided OpenAI, Anthropic, Gemini, DeepSeek, Doubao, and compatible endpoints.

Will RedFeed charge overages automatically?

No during early access. RedFeed asks for approval before enabling paid overages.

Contextual feedback for AI products

RedFeed turns every bad AI answer into a better product.

Catch the moment users lose trust. RedFeed asks what went wrong, connects the customer and runtime context, and gives Product and Engineering the evidence to win that trust back.

See the evidence

One assisted setup. No credit card. Your first signal review on Day 7.

RedFeed Action Feed Live

EXAMPLE SIGNAL12 min ago

Answers started ignoring uploaded files after release 4.2.

Twelve reports from five paid accounts share the same retrieval pattern. Three users said the workflow “worked before the update.”

WHAT CHANGEDRelease 4.2

WHO IS AFFECTED5 paid accounts

CONFIDENCEHigh

“The answer looks right, but it completely ignores the file I uploaded.”
Pro plan model-v4.2prompt-17trace #8F12

RECOMMENDED NEXT MOVE

Investigate retrieval changes in release 4.2 and contact the five affected accounts.

Ask the useful follow-up Reconstruct what happened Move the right team

The signal disappears fast

A thumbs-down tells you almost nothing.

By the time someone asks “what happened?”, the user has moved on, the trace is buried, and Product is left guessing.

RedFeed gets there while the answer, intent, and frustration are still fresh.

WITHOUT REDFEED This is wrong.

One sentence. No workflow. No model. No reason to prioritize it.

WITH REDFEED What failed, who it hurt, why it matters, and where Engineering should look.

Not another feedback inbox

Your team should never have to reconstruct the failure.

Ask while it still matters.

The Feedback Agent asks one or two focused questions to uncover the user’s goal, expected result, workaround, and real impact.

Bring the whole case.

Customer, plan, model, prompt, release, trace, page, and original conversation stay together as one inspectable evidence chain.

Make the next move obvious.

Related feedback becomes a ranked signal with affected accounts, confidence, a suggested owner, and a concrete next action.

Always listening. Never noisy.

From “wrong” to ready to fix.

RedFeed works in the background, then speaks when the evidence is strong enough to deserve your team’s attention.

01Listen
Open a contextual conversation at the moment of feedback.
02Understand
Ask the missing question and attach runtime context.
03Connect
Group related evidence across users and accounts.
04Act
Route one clear next move to Product, Support, or Engineering.

Prove it on your own feedback

See what your users have been trying to tell you.

Run RedFeed in one live AI product for 14 days. We help you install it, review the first signals with you, and only discuss payment after it earns a place in your workflow.

30-minute assisted setup · Day 7 signal review · no credit card

FOUNDING PLAN

$149/ month

011,000 completed feedback conversations
02Adaptive follow-up and AI runtime context
03Feedback, Action Feed, email, Slack, and webhooks
04RedFeed AI or your own model provider
05One product, unlimited team access

Founding price locked for 12 months. No automatic overages. Cancel monthly.

Built for real customer context

The evidence stays useful. The integration stays secure.

Short-lived user tokensPermanent Agent keys remain on your backend.

Isolated workspacesCustomer history is scoped to a stable user identity.

Original evidenceEvery signal links back to the conversation that created it.

Your model choiceUse RedFeed AI or connect your own provider.

Field notes

Build a feedback loop your AI product can learn from.

GuideHow to collect actionable feedback on AI responses PerspectiveWhy observability does not replace user feedback PlaybookFind prompt and model regressions through user feedback

Your next bad answer is inevitable

Missing what it can teach you isn’t.

Put RedFeed beside your AI experience and turn the next 20 customer conversations into evidence your team can use.